domestic shipping

All orders ship from New York. We offer USPS, UPS, FedEx and DHL. We also offer expedited shipping options. Please reach out to clientcare@jujuvera.com with any questions.

international Shipping

Our international shipping service options include:

UPS Worldwide Expedited

DHL Worldwide

UPS Worldwide Saver

USPS Priority Mail International and Priority Mail Express International

International orders may or may not be subject to additional customs duties and taxes before delivery. If your local government determines that your order qualifies for import fees in the form of customs duties and taxes, your selected shipping carrier (UPS, DHL, or national postal service) will reach out to collect these fees on behalf of your government before delivery. Email clientcare@jujuvera.com with any questions about your international order.

Returns & Exchanges

Returns and exchanges must be initiated within 10 days of receiving your order. All fine jewelry and customized items are final sale and may not be returned or exchanged, as these pieces are made to order.

To initiate a return, please email clientcare@jujuvera.com with your order number, reason for the return, and clear photos of the item before sending it back. All returns must be authorized by our team in advance.

Items must be returned unworn, unaltered, and in their original condition and packaging.

Change-of-Mind Returns

For change-of-mind returns, customers are responsible for arranging and covering the cost of return shipping. We strongly recommend using a tracked and insured shipping service, as JUJU VERA cannot be held responsible for returns that are lost or damaged in transit.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us and include clear photos showing the issue. Once reviewed and approved by our team, JUJU VERA will provide a prepaid return label and further return or exchange instructions.

Refunds

Refunds are processed only after the returned item has been received and inspected by our team. A return will not be considered complete until delivery to our studio has been confirmed.

Once the return has been inspected and approved, the refund will be issued to the original form of payment.

Please contact clientcare@jujuvera.com with any questions or concerns regarding your return or exchange.

care instructions

Sterling Silver: We provide a small polishing cloth with each purchase, and recommend you use this cloth to clean off any dirt or tarnish.

Gold Vermeil: We recommend you clean your gold vermeil jewelry using a damp, soft cloth, but make sure to fully dry the jewelry before wearing it. Do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish.